Taking place 24-26 January 2020, HSBC New Zealand celebrates its 21st iteration this year at FMG Stadium Waikato, the spiritual home of rugby in Hamilton.

What is cashless?

Cashless is a method of payment that helps improve the event experience. You’ll spend less time in queues, less time worrying about cash, less time concerned with fraud and theft, and most importantly, more time enjoying the event! Your wristband acts as your wallet.

How do I get my wristband?

You will receive your wristband when you arrive at the event.

How do I load funds onto my wristband?

To load funds onto your wristband, visit one of the top-up points.

How do I purchase items during the event?

Simply tap your wristband at any of the outlets at the venue to pay for your order and the amount due will be deducted.

Can I use cash or credit card to make purchases at the tournament?

No, cashless will be the only payment method for this event.

How will I know how much credit I’ve got left on my wristband?

You can request a balance check when you make a transaction or at a top-up point or with a roaming cashless staff member.

What if I lose my wristband?

If your wristband is lost or stolen, you can get a replacement. However, please keep in mind that your wristband is similar to cash. This means we can issue a new wristband, but your credit will be lost.

Can I transfer my money to someone else’s wristband?

No, your credit is not transferable.

What if I have unused credit on my wristband after the tournament?

You can claim back any unused funds online up to the value of $350 (NZD) per wristband. To cash out, visit https://hsbcnzrugbysevens.justtappit.com/, register for an account, then select ‘Cash Out’. You can link a maximum of 5 wristbands to the same account.

Cashout will open Tuesday, 28th January (09:00 local time) and will remain open until Tuesday 11th February (17:00 local time).

Please note that cash out is subject to a $3 processing fee

How long is the wristband valid for?

The wristband is only valid during the event / The wristband will be valid until 12 February (5 p.m. local time), when cashout closes.

What if my wristband gets cut, torn or wet?

The wristband will still be accepted should you have funds on it. Your wristband is water-resistant.

Cashout fee

Please note that cash out is subject to a $3 processing fee

What if I have any questions?

If you have further questions, ask any of the cashless staff at the tournament. If you require further information, send an email to Cashless@villageevents.co.nz.

General

1. This website https://hsbcnzrugbysevens.justtappit.com/ (the “Site”) offers information and the ability to process transactions to cash out your cashless wristband for HSBC New Zealand Rugby 7s (“us” or “we”).
2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.
3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by HSBC New Zealand Rugby 7s and affiliated companies or are included with the permission of the relevant owner.

Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. HSBC New Zealand Rugby 7s does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, HSBC New Zealand Rugby 7s are responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, HSBC New Zealand Rugby 7s will endeavour to correct any inaccuracies on the site once it becomes aware of them.
2. Illustrations contained in this site are sample representations and variations may occur from time to time.

Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. HSBC New Zealand Rugby 7s does not make any endorsements, or representation as to the accuracy of the information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;
2. >these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and
3. you access and use the items and services made available at those sites solely at your own risk.

Viruses

1. HSBC New Zealand Rugby 7s do not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.
2. You are responsible for scanning any information for viruses.
3. You agree that HSBC New Zealand Rugby 7s has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.
4. If HSBC New Zealand Rugby 7s is found to be liable this will be limited to the cost of supplying the information again.

Compliance with these Terms and Conditions

You agree to be bound by, and comply with these terms and conditions by:

1. using the Site;

Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.
2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.

Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.
2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.
3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.
4. All transactions on this Site are in NZD.
5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.
6. We will process your payment on a secure site.

Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;
2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;
3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;
4. you will fully understand the purpose of your transaction before proceeding; and
5. you will not:
• use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
• use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
• make fraudulent or speculative enquiries, transactions or requests through the Site;
• use another person’s details without their permission or impersonate another person when using the Site; post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
• tamper with or hinder the operation of the Site;
• knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
• use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
• modify, adapt, translate or reverse engineer any portion of the Site;
• remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
• reformat or frame any portion of the web pages that are part of the Site;
• use the Site to violate the security of any computer or other network or engage in illegal conduct;
• take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
• use the Site other than in accordance with these terms and conditions; or
• attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. HSBC New Zealand Rugby 7s accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.
2. Where we are permitted by law (and subject to clause 14.1):
• we do not warrant or represent the suitability of the Site for any purpose; and
• we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
• Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.
2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.

Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.

This is when:

• there is a problem with the service that would have stopped you from making the transaction if you had known about it;
• the service is significantly different from the description;
• or the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.

To request a cancellation, please contact us on Cashless@villageevents.co.nz

Refund Policy

You can request a refund of your account balance from 09:00 on Tuesday 28th January until 17:00 on 11th February 2020 through the website. Once your refund has been approved, we will initiate to your bank account. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Refunds will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with.)

What if I want to claim back my money?

For all balance refunds - these will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with).

• Refunds will be available online up from 09:00 on Tuesday 28th January until 17:00 on Tuesday 11th February
• Register your wristband (each wristband has a unique ID on the reverse of the tag) and enter the details of the bank account you would like the refund paid into.
• View details of your load and spend transactions.
• Request your wristband balance refund Refund requests will be processed within a maximum of 7 working days
• Refunds are subject to a processing fee of $3 for each refund requested.